TyreSoft RMA – Tyre warranty claims in one panel
Tyre claims without email chains, phone calls or lost photos.
Claims software for tyre wholesalers, online shops and workshops. The customer fills in the form, and you handle the claim from verification and courier collection to the decision and settlement.
- 7 stepsin the customer form
- 14 daysdeadline on every claim
- 12statuses with a ready message
TyreSoft RMA keeps every tyre claim in one place: the customer provides the invoice, DOT, photos and collection address, you change the status, and the customer gets a message right away. The 14-day deadline counts itself.
- 7-step customer form
- 14-day deadline on every claim
- Email or SMS with every status
For tyre wholesalers, online tyre shops and marketplace sellers, and tyre fitting centres.
Sound familiar?
Monday, 9:10. An email: “the tyre cracked, what now?”
No invoice number, no size, no DOT, just two blurry photos. The back-and-forth begins: please send the invoice, a photo of the sidewall, the collection address.
A week later nobody remembers who replied to the customer last, and the manufacturer asks for all the photos in one place.
The claim itself isn’t hard. Getting everything into one place is.
Deadline
A deadline on every claim, not in someone’s calendar.
Customers expect an answer to their claim within a set time, and consumer law in many countries sets a deadline too. A late answer means an unhappy customer, and sometimes a claim you have to accept.
With dozens of claims in a season, a deadline in one person’s calendar isn’t enough. It has to be visible on every claim, for the whole team.
Sort the claims list by deadline and pin urgent claims to the top.
Inbox vs. system
An inbox only remembers what someone managed to read.
How it works
Five steps from submission to a closed claim.
- 1Claimthe customer fills in the form
- 2Verificationdata, photos and notes
- 3Collectioncourier to the address in the form
- 4Decisioncredit as % or amount
- 5Settlementreplacement, refund, return or disposal
With every status change you can send the customer a templated message right away. Everything is saved in the claim history.
Customer form
The customer fills in the form. Important fields can’t be skipped.
- Seven short steps: purchase, tyres, product and vehicle, description, attachments, settlement, contact and collection.
- Invoice number, brand, model, size and reason are required — the form won’t continue without them.
- Up to 6 tyres in one claim. Copy the data to the next tyre with one click.
- Hints next to the fields: where to find the DOT and how to pack the tyres for collection.
What the manufacturer will ask for
Every tyre with DOT, position, tread and mileage.
- 12 claim reasons, from a sidewall crack to the vehicle pulling to one side.
- Fitting position: left or right, front or rear.
- Questions about repair and fitting, plus vehicle data: make and model, year, engine, mileage.
- Guiding questions for the description: does it prevent driving, is there visible damage, when did it start.
Settlement from the start
The customer chooses the settlement and what happens to a rejected tyre.
- Replacement or refund. For a refund the form asks for a bank account, which your team then sees on the claim.
- If the claim is rejected: return the tyres or dispose of them.
- Disposal requires accepting a clause, worded by you.
- Attachments up to 15 MB: JPG and PNG photos and PDF documents.
Claims list
All claims and deadlines on one screen.
Status tiles, search, pinned urgent claims and internal notes right on the list.
Claim card
Data, decision and customer message on one card.
Change the status, insert a message template and enter the credit. Claim details and the change history sit alongside.
Email and SMS messages
Every status has a ready message. Send an email or SMS with one click.
- 12 templates: from accepting the claim and courier collection to the decision and closing.
- An SMS reaches the customer right away, even if they don’t check their inbox. In Katowice the system has already sent 336 text messages.
- Placeholders for the claim number, name, status and deadline fill in automatically, and right after submitting the customer gets an email with the claim number.
- Every message sent is saved on the claim: you can see who wrote to the customer and when.
Statuses
12 statuses that match how tyre claims really work.
- Submitted – awaiting verificationnew claim from the form
- Awaiting form completioncustomer data missing
- Awaiting collectioncourier collects the tyres
- Returned by customer – deliveredtyres are with you, under inspection
- Review time extendedan extra expert report is needed
- Marketplace discussionconversation in the order thread
- Email discussionquestions to the customer by email
- Decision sentdecision with justification sent
- Awaiting paymentrejected claim, return shipping cost
- Tyres collected by customertyres are back with the customer
- Claim closedcase closed
- Claim cancelledclaim withdrawn
Photos on Google Drive
Photos from every claim go to Google Drive.
- Attachments from the form are saved to your Google Drive automatically.
- Send the manufacturer or an assessor a link instead of attaching photos to an email.
- All claim photos are in one place, not in different people’s inboxes.
- The photos are also available on the claim in the panel.
Proven in practice
949 tyre claims in 12 months, in one panel.
A tyre company in Katowice, Poland, has handled its customers’ claims in TyreSoft RMA since October 2025.
- 949
- tyre claims in 12 months
- 155
- customer accounts submitting claims
- 6,082
- photos, 6.6 per claim on average
- 5,761
- files in 858 folders on Google Drive
- 2,772
- status changes saved in the history
- 232
- claims in the peak month (Sept 2026)
Aggregated, anonymised data.
Platform
Three parts, one system.
Team panel
rma.tyresoft.eu: claims list, claim card, statuses, decisions, message templates and change history.
Customer form
A link you send to customers, or their B2B account. Customers submit the claim themselves in 7 steps.
Integrations
Google Drive for photos, email or SMS to the customer on status changes, and the TyreSoft platform with B2B customer accounts.
Who it’s for
For everyone who sells tyres and handles claims.
Tyre wholesalers
Claims from workshops and shops in one panel, with complete data for the manufacturer.
Online shops and marketplaces
Consumer deadlines, templated messages and marketplace discussions under control.
Workshops and tyre centre chains
Claims for tyres fitted in your workshop, with vehicle data, position and mileage.
How to start
Set it up once. Then send customers the link.
- 1Free consultationwe’ll show TyreSoft RMA on your own claims
- 2Configurationstatuses, message templates, disposal clause, users and Google Drive
- 3Link to the formsend it to customers, add it to your website and B2B accounts
- 4First claimseverything in one panel, with deadlines and history
Access by invitation
Let’s talk about your claims.
Free consultation: we’ll show TyreSoft RMA on your own claims, with no obligation. Tell us how many tyre claims you handle in a season and which channels they come from.
PS The “tyre cracked” email will still arrive. You’ll answer with a link to the form instead of five questions.