TyreSoft QMS – Bay calling system
Customers in the waiting room know when to drive in and to which bay.
A board on the waiting-room TV and an app on the technician's phone. Your staff pick a bay and tap “Call” – the board shows the number plate and a voice calls the customer. The data comes straight from your booking system.
- 1 tapand the customer is called to the bay
- Every TVin the workshop shows the same
- 0 shoutingthrough the waiting-room door
TyreSoft QMS shows the waiting room who is driving in now and to which bay, and who is still in the queue. The technician calls the customer from a phone, the board displays the number plate and announces it. Several TVs always show the same.
- Board on Android TV
- App for multiple staff
- Open JSON API
- Spoken announcements
For tyre services, fitting centres, service stations and car washes that work with bookings.
Sound familiar?
Saturday, 10:40. Five customers, two free bays.
The technician walks into the waiting room and shouts: “Who has the Passat?”. Nobody reacts – the owner is outside or on the phone. The next customer asks whether it is their turn, as they booked for 10:40.
Bay 2 stands empty while your staff search the car park for the customer. Every call costs a few minutes, and in peak season those minutes add up to hours.
QMS replaces shouting through the door with one tap on a phone.
Peak season
Several cars per slot is normal
Bookings come in 40-minute slots, and several cars are booked into each one. When all bays become free at once, you need to call several customers within a minute.
A call that waits too long turns into a “Final call” – in red and with its own announcement.
Comparison
The waiting room without QMS and with QMS
How it works
From booking to drive-in in five steps
- 1BookingThe customer books a slot – online or by phone
- 2Queue on the boardToday's bookings are shown in the waiting room by time
- 3Staff pick a bayIn the app they tap a free bay and “Call”
- 4Board and voiceNumber plate on screen and a spoken announcement
- 5Drive-in and finish“Drove in” clears the call, “Finish” frees the bay
All boards in the workshop show the same state. Phones and TVs refresh by themselves every few seconds.
Staff app
Today's bookings on one phone
- Today's cars by slot time, with make, model and vehicle type.
- At the top, the state of every bay: free, drive-in, urgent, occupied.
- Three buttons for each car: bay, “Call” and the bell for “Final call”.
- “Drove in” and “Finish” take the car off the board and free the bay.
Choosing a bay
Free bays at a glance
- After tapping “Call”, the app shows a grid of bays.
- Busy bays are greyed out and labelled with the plate of the car on them.
- You set the number of bays separately for each location.
- Made a mistake? “Undo” restores the previous state, on the board too.
Several staff
Two technicians cannot call two cars to one bay
- Several staff can use the app at the same time, each on their own phone.
- If someone has just called a car to the same bay, the app shows it immediately.
- Your staff choose another bay or knowingly call anyway.
- Every call is logged: who, when and to which bay.
The waiting-room board
Who is driving in now and who is waiting
On the left, the calls with the bay number and the full number plate, with the state of all bays below. On the right, upcoming bookings by time. At the bottom, your own advert – for example tyre storage.
Spoken announcements
A voice calls out the number plate
Each call is built from recorded phrases, letters and digits of the number plate. The recordings are part of the app, so the board speaks even without internet and without paying for speech synthesis. Listen to how it sounds in the waiting room.
- Two kinds of announcement: the call and a calm “Final call”.
- Letters and digits read clearly, one after another.
- Voice can be switched off in the settings – the board then only flashes.
Booking statuses
Every car has a clear state
- WaitingBooked for today, the car is in the queue on the board.
- CalledPlate and bay on the board, the customer has been called.
- Final callThe customer has not driven in – the tile turns red.
- In the bayThe car has driven in, the bay is occupied.
- FinishedService done, the bay is free for the next car.
- Hidden / no-showStaff take the car off the board with one tap.
Connecting the TV
A code on screen instead of passwords
- When the app starts, the TV shows a 6-character code.
- You enter the code in the admin panel under “QMS – Android TV boards” and choose the location.
- The TV connects by itself within seconds. The code is valid for 15 minutes.
- Staff phones are connected the same way – under “QMS – staff app”, assigned to a staff account.
- Lost a phone? Click “Disconnect” in the panel and the device stops working immediately.
In practice
Figures from a tyre service in Kraków
QMS was built for a tyre service that has worked with online bookings for years. This is the traffic the board has to handle.
- 61,000+
- bookings in the system since 2016
- 7,081
- bookings in 2025
- 64%
- of bookings are made by customers online
- 24.5
- cars a day at one location in peak season
- up to 5
- cars booked into the same 40-minute slot
- 35%
- of slots have 3 or more cars at once
Aggregated data from the service's booking system, no customer data. Peak season: 15 October – 30 November 2025.
What QMS consists of
A TV, a phone and a panel
Android TV board
An app for TVs with Android TV or Google TV, also on an HDMI stick. Full screen, large plates readable from across the waiting room.
Staff app
An app for phones. Booking list, bay choice, call, final call, undo and delay notes.
Open JSON API and panel
The board and the app use an open JSON API – connect your own screen, kiosk or integration. Two modules in the panel: boards and staff devices.
Who it is for
Wherever customers wait for their turn
Tyre services and fitting centres
Seasonal tyre changes with online booking and several bays.
Service stations and car washes
Several locations in one system, each with its own board and number of bays.
Service chains
Many TVs and phones at every location, one place to manage all devices.
Getting started
How to start
- 1CallWe look at your booking system and your number of bays and locations.
- 2API installationWe add the API and the QMS modules to your panel. Bookings stay where they are.
- 3TV and phonesYou install the apps and pair them with the code on screen.
- 4First dayYou set the number of bays and the advert at the bottom of the board, and start calling.
Free consultation
We will show you QMS with your own bookings
Write or call us. We will prepare a board with sample data from your service and show how your staff call customers from their phones.
Already have a TV in the waiting room? A Google TV stick is often all you need.